Beoordelingen Geanalyseerd
58
We Verzamelen & Analyseren Reviews
Harvey Nichols
Ervaringen & Beoordelingen
Harvey Nichols is een Britse luxe warenhuisketen die verkoopt via fysieke winkels en een online shop. Consumenten raadplegen vaak reviews over klantenservice, levering, retourbeleid en productkwaliteit bij Harvey Nichols. Deze samenvatting gebruikt alleen klantreviews om patronen in service en ervaring weer te geven.
Overzicht & kerncijfers
Positief Sentiment
36%
Laatste Beoordeling
39d
Algemene Beoordeling
2.6
Onze Analyse
🎯
Servicekwaliteit
Gemengde signalen: meerdere recensies prijzen individuele winkelmedewerkers, maar evenveel melden slechte of trage klantenservice na problemen.
Aandeel
Gemengd
18%
💰
Waar voor je geld
Veel klachten over onduidelijke of extra kosten: retourkosten, bezorgkosten en niet-werkende kortingscodes leiden tot ontevredenheid.
Aandeel
Zwak
10%
⚡
Gebruikerservaring
Bestel- en leverproces wordt vaak als problematisch beschreven: vertragingen, beschadigde verpakking, tags blijven zitten en lastige retourafhandeling.
Aandeel
Zwak
21%
🔧
Productkwaliteit
Klachten betreffen lege dozen, beschadigde flacons en bevuilde of gemarkeerde kledingstukken; enkele recensies melden dat producten prima waren.
Aandeel
Zwak
9%
📞
Communicatie
Communicatie wordt regelmatig als traag, onduidelijk of geautomatiseerd ervaren; meldingen van beperkte telefonische bereikbaarheid en vertraagde opvolging.
Aandeel
Zwak
18%
⭐
Algehele ervaring
Algemene indruk is verdeeld: meerdere lovende in-store ervaringen tegenover talrijke negatieve online- en leveringsgerelateerde klachten.
Aandeel
Zwak
24%
Onze Onafhankelijke Methodologie
Hoe we klantbeoordelingen analyseren zonder vooringenomenheid
Gegevensverzameling
We analyseren publieke reviews van geverifieerde platforms zoals Google, Trustpilot en Facebook.
AI Analyse
Onze AI detecteert patronen in echte klantervaringen zonder inhoud te wijzigen.
100% Onafhankelijk
Geen bedrijfsinvloed. Geen betalingen, geen vooringenomenheid — alleen echte klantstemmen.
Altijd Actueel
Regelmatig bijgewerkt met de nieuwste reviews en klantfeedback.
Uitgelichte Klantervaringen
Representatieve voorbeelden uit 58 geverifieerde reviews (april 2022 – oktober 2025).
Appalling shopping experience and customer service
"I’m not sure why or how HN is still considered a luxury retailer, the experience of shopping with them is dated, unprofessional and stressful. I’ve or..."
Uitgelicht voor: gedetailleerde negatieve retour- en serviceklacht
World class luxury experience.
"I felt compelled to write and share an experience that has genuinely transformed how I view customer service and human connection. As a regular visito..."
Uitgelicht voor: uitgebreide positieve in-store ervaring
Sneaky £6 return fee
"I signed up to rate PS but while I’m at it I’ll review Harvey Nics. Their sale is good but their store seems irrelevant now, even in London. The reaso..."
Uitgelicht voor: onduidelijke retourkosten, transparantieprobleem
Please beware of ordering online from…
"Please beware of ordering online from Harvey Nichols. I ordered perfume and received an empty box. I contacted customer services to advise them I did..."
Uitgelicht voor: lege doos geleverd, slechte opvolging
Alle klantreviews
Gefilterde, ervaringsgebaseerde klantreviews uit openbare bronnen; vage en dubbele inzendingen verwijderd.
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Toon alle 58 reviews
Alle Klantbeoordelingen
Bronnen: Trustpilot (38) · Reviews (20) · Citaten ingekort · Peildatum: oktober 2025
L
Luiza
trustpilot.com
Oct 09, 2025
Horrible experience
Horrible experience! Order made, paid for next day delivery and 3 days later getting email they haven’t my item in stock. Waisted my time , I’m going...
L
Luiza
trustpilot.com
Oct 09, 2025
Horrible experience
Horrible experience! Order made, paid for next day delivery and 3 days later getting email they haven’t my item in stock. Waisted my time , I’m going...
A
A B
trustpilot.com
Oct 09, 2025
Bankruptcy? Order failures, no refund, no response
Beware, do not spend any money with Harvey Nichols, and do not expect 'customer service' to respond to emails or pick up the phone, or process refunds...
A
A B
trustpilot.com
Oct 09, 2025
Bankruptcy? Order failures, no refund, no response
Beware, do not spend any money with Harvey Nichols, and do not expect 'customer service' to respond to emails or pick up the phone, or process refunds...
D
Diane
trustpilot.com
Oct 05, 2025
The smell is so nice you have to go and try it …
[I received this product in exchange for my honest review] Omg it's smells gorgeous. It came in a lovely little box . I only had a little amount on an...
D
Diane
trustpilot.com
Oct 05, 2025
The smell is so nice you have to go and try it …
[I received this product in exchange for my honest review] Omg it's smells gorgeous. It came in a lovely little box . I only had a little amount on an...
N
Naomi Honeywill
trustpilot.com
Oct 03, 2025
Fantastic members of staff
I had some problems with my gift card and, to be honest, it was a bit of a stressful experience at first. Thankfully, I was lucky enough to be helped...
N
Naomi Honeywill
trustpilot.com
Oct 03, 2025
Fantastic members of staff
I had some problems with my gift card and, to be honest, it was a bit of a stressful experience at first. Thankfully, I was lucky enough to be helped...
S
Sarah
trustpilot.com
Oct 03, 2025
Miss dior essence
[I received this product in exchange for my honest review] miss dior essence The fragrance smells floral and woody. It is nice and...
S
Sarah
trustpilot.com
Oct 03, 2025
Miss dior essence
[I received this product in exchange for my honest review] miss dior essence The fragrance smells floral and woody. It is nice and...
L
Lisa Posner
trustpilot.com
Oct 01, 2025
What is going on with Harvey Nichols…
What is going on with Harvey Nichols customer service? You can’t speak to anyone currently, their what’s app live chat is no longer active and no-one...
L
Lisa Posner
trustpilot.com
Oct 01, 2025
What is going on with Harvey Nichols…
What is going on with Harvey Nichols customer service? You can’t speak to anyone currently, their what’s app live chat is no longer active and no-one...
S
Sharon Smallman
trustpilot.com
Oct 01, 2025
Fantastic service
I visited HN store yesterday ( Sunday 28.09.25), while browsing Creed perfume, I was approached by an extremely pleasant member of staff, she was most...
S
Sharon Smallman
trustpilot.com
Oct 01, 2025
Fantastic service
I visited HN store yesterday ( Sunday 28.09.25), while browsing Creed perfume, I was approached by an extremely pleasant member of staff, she was most...
J
Julie Millar
trustpilot.com
Oct 01, 2025
Poor customer service it takes 4 months…
Poor customer service it takes 4 months to receive...
J
Julie Millar
trustpilot.com
Oct 01, 2025
Poor customer service it takes 4 months…
Poor customer service it takes 4 months to receive...
F
Friend of Ted
trustpilot.com
Sep 30, 2025
Usually good but terrible on this occasion
Normally a great experience and when issues have arisen in the past they have been sorted by customer services who couldn’t have been more helpful. Ho...
F
Friend of Ted
trustpilot.com
Sep 30, 2025
Usually good but terrible on this occasion
Normally a great experience and when issues have arisen in the past they have been sorted by customer services who couldn’t have been more helpful. Ho...
S
Shekhar Suman
trustpilot.com
Sep 29, 2025
Wrong item sent : order no 902957011 - no real resolution
I had a very disappointing experience with Harvey Nichols. I received the wrong item, and instead of providing a proper resolution, their after-sales...
S
Samuel Lewis
trustpilot.com
Sep 29, 2025
WORST customer service!
Similar to other reviews, customer service is dreadful. I ordered one item, received another of significantly less value...
Conclusie
De geanalyseerde reviews tonen een ongelijk beeld: individuele winkelmedewerkers krijgen vaak lof voor persoonlijke service, terwijl veel online-aankopen problemen opleveren. De meest terugkerende klachten betreffen levertijden, beschadigde of ontbrekende producten en onduidelijkheid rond retourkosten en communicatie. Consumenten die overwegen te kopen, doen er goed aan het retourbeleid en eventuele kosten vooraf te controleren en foto- en bestelbewijzen te bewaren. Voor wie waarde hecht aan directe service lijken fysieke winkels volgens reviews betrouwbaarder; online kopers moeten voorbereid zijn op extra administratie bij problemen.